Frequently Asked Questions

PAYMENTS, GIFT CARDS & DISCOUNTS

Can you deliver a physical gift card?
We currently only provide online gift cards sent via email, however we will soon have physical gift cards available to purchase through our website. These will be delivered in our branded gift packaging, enclosed in a little box containting a luxury envelope, to make it extra special.

How does Klarna work?
Need an item this weekend but payday isn’t until next week? Not a problem with Klarna! You can order your items right now, receive the products and pay for your items in the next 30 days with no interest or fees applied. It’s super easy to use and any issues regarding your Klarna payments can be discussed directly with them via their website. Please note, this service is only available to UK residents.

The price has changed since I ordered
As an online retailer, our prices can occasionally change due to factors such as stock levels, customer demand and trends. Due to this, we are unable to amend an item price once the order has been completed.

DELIVERY INFO

How do I track my Order?
Once your order has been dispatched, you will receive an email directly from Royal Mail, which will provide you with tracking info. Here, you’ll be able to track your parcel every step of the way.

Where is my order being dispatched from?
All orders are shipped from our warehouse in the United Kingdom.